Estimated delivery time is 5–10 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available. Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, public holidays, weather conditions or other logistical circumstances.

We currently offer free worldwide shipping on all orders. There is no additional standard shipping charge at checkout.

Yes. Hanneul ships internationally, and we currently offer free worldwide shipping. Depending on the destination country, your order may be subject to customs duties, import taxes or other charges imposed by local authorities. These charges, if applicable, are the responsibility of the customer.

You’ll find the key product information on each product page, including specifications, dimensions, materials, available options and other relevant details. We recommend reviewing this information carefully before placing your order. If you need additional information about a product, contact us at contact@hanneul.com before ordering.

If you need to change or cancel your order, please contact us as soon as possible at contact@hanneul.com. We will do our best to help, but once an order has been processed or dispatched, we may no longer be able to make changes or cancel it.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of delivery at contact@hanneul.com. Please include your order number and clear photos or videos showing the issue and the condition of the item and packaging. We will review your claim and provide an appropriate solution, which may include a replacement or a refund.

We do not accept returns or exchanges for change of mind, including if you no longer want the item, selected the wrong colour or variation, or changed your mind after receiving your order.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of delivery at contact@hanneul.com. Please include your order number and clear photos or videos showing the issue.

If your claim is approved, we will provide an appropriate solution depending on the situation, which may include a replacement or a refund. Please do not return an item without contacting us first.

Hanneul is currently an online-only store. All orders are placed directly through our website and delivered to the shipping address provided at checkout.

No, we currently do not offer order collection or local pick-up. All orders are placed online and delivered directly to the shipping address provided at checkout.