{"id":10,"date":"2026-01-22T22:43:31","date_gmt":"2026-01-22T22:43:31","guid":{"rendered":"https:\/\/hanneul.com\/?page_id=10"},"modified":"2026-09-17T23:46:23","modified_gmt":"2026-09-17T23:46:23","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/hanneul.com\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Returns &amp; Refunds<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Hanneul, we want your order to arrive in perfect condition. Please inspect your order as soon as you receive it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14-Day Damage Claim Period<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your item arrives damaged, defective, or if you receive the wrong item, please contact us within <strong>14 days of delivery<\/strong> at <strong><a>contact@hanneul.com<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To help us review your claim, please include your order number and clear photos or videos showing the issue and the condition of the item and packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Change of Mind<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not accept returns or exchanges for change of mind, including cases where you simply no longer want the item, selected the wrong colour or variation, or changed your mind after receiving your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please review the product description, dimensions, colours and available options carefully before placing your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Damaged, Defective or Incorrect Items<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your claim is approved, we will provide an appropriate solution depending on the situation, which may include a replacement or a refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not return any item without contacting us first. If a return is required as part of an approved claim, we will provide you with the appropriate return instructions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refunds<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a refund is approved, it will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and display the refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Claims Made After 14 Days<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Claims for damaged, defective or incorrect items must be submitted within <strong>14 days of delivery<\/strong>. Claims submitted after this period may not be eligible for a replacement or refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Need Help?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions regarding an order, damaged item, refund or replacement, contact us at <strong><a>contact@hanneul.com<\/a><\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds At Hanneul, we want your order to arrive in perfect condition. Please inspect your order as soon as you receive it. 14-Day Damage Claim Period If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of delivery at contact@hanneul.com. To help us review [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hanneul.com\/fr\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hanneul.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hanneul.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hanneul.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hanneul.com\/fr\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":3,"href":"https:\/\/hanneul.com\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":13397,"href":"https:\/\/hanneul.com\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions\/13397"}],"wp:attachment":[{"href":"https:\/\/hanneul.com\/fr\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}