Shipping & Delivery

At Hanneul, we aim to make delivery simple and transparent. Please review the information below before placing your order.

Free Worldwide Shipping

We currently offer free worldwide shipping on all orders. There is no additional standard shipping charge at checkout.

Estimated Delivery Time

Estimated delivery time is 5–10 business days after shipment. This estimate does not include the 1–2 business days required for order preparation.

Delivery times are estimates and may occasionally be affected by factors outside our control, including carrier delays, customs processing, public holidays, weather conditions or other logistical circumstances.

Order Processing

Once your order is confirmed, please allow 1–2 business days for preparation before shipment. You will receive a shipping confirmation email once your order has been dispatched.

Order Tracking

When tracking information is available, your shipping confirmation email will include a tracking number or tracking link so you can follow the progress of your order.

Please allow some time after dispatch for tracking information to become active.

International Orders

Hanneul ships internationally. Depending on the destination country, an order may be subject to customs duties, import taxes or other charges imposed by local authorities.

Any applicable customs duties, import taxes or similar charges are the responsibility of the customer and are not controlled by Hanneul.

Delivery Address

Please make sure your delivery address is complete and accurate before placing your order. Hanneul cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment with the carrier.

Damaged Packages

If your order arrives damaged, please contact us at contact@hanneul.com within 14 days of delivery. Include your order number and clear photographs of the damaged product and its packaging so we can assess the issue and help resolve it.

Please keep the product and its packaging until the issue has been resolved.

Need Help?

For questions regarding your order or delivery, contact us at contact@hanneul.com.