At Hanneul, we are committed to delivering your purchases as quickly and efficiently as possible. Please read our delivery policy carefully to understand the process and delivery times.
Order Processing
Orders are generally processed within 2 to 3 business days (Monday through Friday, excluding holidays) after payment confirmation.
This step includes verifying the order, preparing the items, and packaging them for shipment.
Please note that during busy periods (promotions, holidays, etc.), processing times may be slightly longer. We appreciate your patience and understanding.
Delivery times
Once your order has been processed and shipped, the estimated delivery time is 3 to 5 business days.
Please note that this time frame is for informational purposes only and may vary depending on:
- your delivery address,
- the selected carrier,
- external factors (weather conditions, logistical issues, customs checks, etc.).
We cannot guarantee a specific delivery date
Shipping Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number (if provided by the carrier).
This number will allow you to track the progress of your package in real time on the carrier’s website.
Please note that it may take a few hours for the tracking information to become available.
International delivery
We offer international delivery.
Delivery times may vary considerably depending on the destination country and its customs procedures.
Customs duties, import taxes, or other fees specific to the destination country are the responsibility of the customer.
It is your responsibility to check the customs regulations of your country before placing an order.
Shipping costs
Shipping costs are calculated based on:
- the weight of your order,
- the destination,
- and the delivery method chosen.
The exact shipping cost will be indicated at checkout, before your payment is confirmed.
We may offer different delivery options, with varying costs and delivery times.
Additional information
Please ensure that the delivery address you provide is accurate and complete.
We cannot be held responsible for delays or non-delivery due to an incorrect or incomplete address.
If you have not received your package within the estimated delivery time, please contact us so that we can investigate with the carrier.
If you have any questions about your order or our delivery policy, please contact our customer service department at contact@hanneul.com.
Thank you for choosing Hanneul. We hope you enjoy your shopping experience!